Shipping Policy

 

Thank you for choosing Olive and Co for your wholesale needs. Please review our shipping policy to understand how we process and fulfill orders:

1. Order Processing:

  • All orders, whether ready-to-ship or pre-order, require 2-3 business days for processing. Processing time begins once the order is confirmed and payment is received.

2. Fulfillment of Ready-to-Ship Items:

  • Ready-to-ship items will be fulfilled within an additional 2-3 business days after the order processing period. Once fulfilled, your order will be shipped promptly.

3. Shipment of Orders:

  • All orders are shipped as ready. If your order contains both ready-to-ship and pre-order items, the entire order will be shipped once all items are available. Please note that the shipping time may be extended if your order includes pre-order items.

4. Pre-Order Fulfillment:

  • For orders containing pre-order items, we will ship the entire order once all pre-order items become available. The estimated availability of pre-order items is 2 weeks, also depending on the amount of units purchased. Customers will be notified of any delays or changes to availability.

5. Special Requests for Urgent Orders:

  • If you urgently need your order, you can make a special request by leaving a comment in the checkout box or contacting us via e-mail or through our contact page. While we will make every effort to accommodate your request, we cannot guarantee expedited processing and shipping due to variations in order queues.

6. Communication of Order Status:

  • Customers will receive email notifications with tracking information once their order has been shipped. You can track the status of your order using the provided tracking details.

7. Contact Information: